POPIA & Privacy Policy
Privacy policy for KGOBA'S Motorcycle Spares & Maintenance
This policy explains how customer information is collected and used when people contact the business, request spare parts support, or submit a maintenance service request. It is written for a South African public business website and aligned with POPIA principles of purpose, care, transparency, and reasonable protection.
What information is collected
When customers contact KGOBA'S or submit a service request, we may collect a name, phone number, email address, bike or part details, service requirements, preferred dates, urgency level, and any message or problem description provided by the customer.
Why information is collected
Information is collected to respond to enquiries, assess service needs, source appropriate parts, arrange maintenance support, provide customer updates, and keep a practical record of service communication.
How customer data is protected
Customer information is handled with care and only used for legitimate business purposes. Access should be limited to people who need the information to assist with the request, and reasonable steps should be taken to prevent loss, misuse, unauthorised access, or disclosure.
Contact form data
Information submitted through the contact form is used to respond to the customer message and provide requested assistance. It is not intended to be sold or used for unrelated marketing.
Service request data
Service request information is used to understand the bike, part, or maintenance requirement, determine urgency, prepare support, and contact the customer about next steps.
Customer rights
Under South Africa's Protection of Personal Information Act, customers may request access to their personal information, ask for correction of inaccurate information, object to certain processing where applicable, or request deletion where retention is no longer required by law or legitimate business need.
Privacy questions
Customers with privacy questions may contact the business using the details on the contact page. Requests should include enough information to identify the relevant enquiry or service request.
Contact details
Privacy questions can be raised through the contact page. Email: pheaganereuben@gmail.com. Phone: 067 786 3332. Location: 01 Boipusho Complex, Paledi, Mankweng, 0727, Limpopo.